Frequently Asked Questions

Everything you need to know about shopping with Oh Polly Australia.

How long does shipping take within Australia?

We offer Express Shipping via Australia Post, which typically takes 1-3 business days for metropolitan areas. Standard shipping usually arrives within 3-7 business days.

What is your return policy for Australian customers?

You can return any full-priced items within 30 days of delivery for a store credit or refund. Items must be in their original condition with all tags and hygiene seals attached.

Do I have to pay for return shipping?

Yes, return shipping costs are the responsibility of the customer. We recommend using a trackable service to ensure your return reaches our warehouse safely.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and popular 'buy now, pay later' services including Afterpay and Klarna.

How do I know which size to order?

Most of our garments are designed for a bodycon fit. Please refer to our detailed Size Guide on each product page to find your perfect fit based on your measurements.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders almost immediately. Once an order is confirmed, we are generally unable to make changes or cancellations.